Assistance Centers

Local Assistance and Disaster Recovery Centers

The Local Assistance Center is a one-stop-shop with critical government services for residents who have been impacted by the fires. Replace lost or destroyed vital documents (ID, financial information, etc.) and get connected with financial support services such as insurance information and apply for FEMA aid. Disaster assistance is available to all members of our community. You will not be asked to show proof of legal citizenship to receive assistance.

CountyDays/HoursLocation

VenturaOpen Wednesday, Dec.13 - TBD
Monday - Saturday 9a - 7p
Sunday 9a - 6p
Poinsetta Pavilion
3451 Foothill Road
Ventura, CA 93003
Sonoma Monday - Friday 9a - 6p
Saturday - Sunday 10a - 5p
Press Democrat Building
427 Mendocino Ave
Santa Rosa 95401
Sonoma Monday - Friday 9a - 6p
Saturday - Sunday 10a - 5p
Hanna Boys Center
17000 Arnold Drive
Sonoma 95476

U.S. Small Business Administration Customer Service Representatives are available at these locations.

Applicant Briefings

Applicants’ Briefings provide potential applicants with basic information to assist them in their efforts to understand the requirements associated with applying for Public Assistance due to a Fire Management Assistance Grant (FMAG) declaration, under the California Disaster Assistance Act (CDAA) or under a Presidential Emergency Declaration.

Click here for the full schedule

SBA Disaster Loan Outreach Centers (DLOCs)

CountyDate/HoursLocation
NapaMondays - Fridays
9am - 6pm
SBA Disaster Loan Outreach Center
Napa County Health & Human Services
2751 Napa Valley Corporate Drive, Building A
Napa, CA 94558

Need clarification on resources offered at LACs, DRCs and DLOCs? Below is a guideline on what each assistance center offers.

Local Assistance Centers (LACs):

  • Local city and/or county operates and manages the center; the state provides a state liaison from Cal OES
  • May be reimbursed by Governor’s Office of Emergency Services for certain operation costs when there is a declared State of Emergency
  • Local government provides logistical support
  • Location(s) are generally at fixed sites the local government has chosen;
  • Facility must meet ADA and safety requirements to ensure accessibility for all
  • Local government can open and operate a center after a disaster without state or federal actions or declaration; but will also co-locate local, state, federal, nonprofit, and voluntary/faith-based organizations, as appropriate to provide information, referrals, or direct assistance.
  • Usually a short-term operation

Disaster Recovery Centers (DRCs):

  • FEMA runs and manages DRCs for survivors to learn about and apply for additional programs and services
  • Once a lease or use-agreement is signed, the DRC becomes a federal facility
  • FEMA provides logistical support as warranted; the state may also assist as needed
  • FEMA ensures facility meets Americans With Disabilities Act (ADA); a DRC may be fixed location or mobile vehicle
  • DRCs deliver services when there is a Presidential disaster declared for Individual Assistance. DRCs are usually staffed by federal and state employees, but may also include representatives from local and nonprofit organizations
  • Disaster survivors can learn about and access a variety of services including phone and online registration with FEMA. Applicants can also access other available services and programs at the DRC.
  • Usually a longer term operation

SBA Disaster Loan Outreach Centers (DLOCs)

  • SBA negotiates with local government on a facility or portion of a facility
  • SBA makes sure the facility is accessible for all
  • SBA sets its own hours of operation and duration of DLOC
  • SBA uses the DLOC to provide visitors an ability to apply for assistance and/or seek guidance from SBA; loan closings, etc.
  • Usually co-located at a DRC when practicable

Disaster Assistance Centers (DAC):

  • Operated and managed by the American Red Cross, DACs provide a centralized location for residents to access American Red Cross disaster services and assistance.